1. Scope
This Privacy Policy explains how DOGAME processes information when you use the DOGAME Android application, this support website, or contact customer support.
2. Information we may collect
Account information
Information you provide when creating or managing an account, such as a username, user ID, contact details, profile information and authentication data.
Device and technical information
Device model, operating system version, app version, language, network information, IP address, device identifiers, crash information and diagnostic data.
Usage information
Information about app interactions, viewed pages, selected features, session times, preferences and performance events.
Support communications
Messages, attachments and other information submitted when you contact customer support.
Transaction-related information
Where a feature involves a payment or account transaction, DOGAME or an authorized service provider may process related records, status information and verification details. Payment credentials may be handled directly by payment providers rather than stored by DOGAME.
3. How information is used
- To provide, maintain and improve the app.
- To create, secure and manage user accounts.
- To personalize content and remember preferences.
- To process eligible app activities and maintain records.
- To detect abuse, fraud, security incidents and technical problems.
- To respond to support requests and service communications.
- To comply with legal, regulatory and contractual requirements.
4. Permissions
The app may request permissions such as notifications, network access, device storage, camera or photo access only when required for an available feature. Android settings can be used to review or withdraw permissions. Some functions may not work when a required permission is disabled.
5. Sharing of information
Information may be shared with hosting, analytics, customer support, security, verification, payment and other service providers that process information on our behalf. Information may also be disclosed when required by law, to protect users or services, or as part of a corporate transaction.
6. Data retention
Information is retained only for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and legal compliance. Retention periods may differ according to the type of information and applicable requirements.
7. Security
Reasonable administrative, technical and organizational safeguards are used to protect information. No electronic system is completely secure, and absolute security cannot be guaranteed.
8. Children
DOGAME is not intended for children below the minimum age required in the user's region. Users who are not legally permitted to use the available services must not create an account or use restricted features.
9. International processing
Information may be processed in countries other than the user's country. Where required, appropriate measures will be used for cross-border processing.
10. Your choices and rights
Depending on applicable law, users may request access, correction, deletion, restriction or a copy of certain personal information. Users may also manage notifications and permissions through the app or device settings.
11. Third-party services
The app may contain integrations or links provided by third parties. Their privacy practices are governed by their own policies.
12. Policy updates
This policy may be updated to reflect changes in the app, technology or legal requirements. The effective date will be revised when material changes are published.
13. Contact
Privacy questions can be submitted through the DOGAME support page.